What do CEOs want? IBM seeks to answer that question in the latest edition of their global CEO survey, provocatively titled “Capitalizing on Complexity.” If you are in the enteprise 2.0 business, it’s a must-read. After quizzing 1,500-plus chiefs around the world, IBM summarized the collective angst, sturm, and drang as follows:
1. Today’s complexity is only expected to rise, and more than half of CEOs doubt their ability to manage it.
2. Creativity is the most important leadership quality, according to CEOs.
3. The most successful organizations co-create products and services with customers, and integrate customers into core processes.
4. Better performers manage complexity on behalf of their organizations, customers and partners.
5. CEOs can capitalize on complexity by (a) embodying creative leadership, (b) revinventing customer relationships, and (c) building operating dexterity.